Refunds, Exchanges, and Returns Policy

Effective Date: 2024/08/26

At Glitchy Cat Art, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns, exchanges, and refunds policy below.

Returns & Exchanges

– Eligibility: Returns and exchanges are accepted within 14 days of the Buyer receiving the item.

– Condition of Item: The item must be returned in its original condition (unused, undamaged, and in its original packaging) to qualify for a return or exchange.

– Return Shipping: The Buyer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refunds

– Processing Time: Refunds will be processed upon Seller receiving the returned item in its original condition.

– Value Loss: If the item is not returned in its original condition, the Buyer will be responsible for the cost of value lost, which may be deducted from the refund amount.

Order Fulfillment

– Timely Fulfillment: The Seller assumes all responsibility for fulfilling orders in a timely manner. Orders are typically processed and shipped within 14 days unless otherwise notified.

 How to Initiate a Return or Exchange

1. Contact Us: Please reach out to our customer service team at glitchycatart@gmail.com within 14 days of receiving your item to initiate a return or exchange.

2. Provide Details: Include your order number, the reason for the return or exchange, and any relevant information about the item.

3. Return Instructions: We will provide you with instructions on how to return the item.

Changes to This Policy

We reserve the right to update or modify this returns, exchanges, and refunds policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our policy, please do not hesitate to contact us at glitchycatart@gmail.com.